TEXAS CHERRY PLUMBING – PRIVACY POLICY
This Privacy Policy outlines how Texas Cherry Plumbing (“we,” “our,” or “us”) collects, uses, and protects any information you provide when using our website or interacting with our services.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Any information you provide will only be used in accordance with this policy.
We may update this policy from time to time by revising this page. You should review this page periodically to ensure you are comfortable with any changes.
Information We Collect
We may collect the following information:
Full name
Contact information (including email address and phone number)
Service address, mailing address, or property location information
Residential plumbing preferences, service history, and home system needs
Information submitted through booking forms, service inquiries, or customer surveys
Website usage data and analytics tracking
How We Use Your Information
We collect this information to better understand your property's needs and provide you with efficient service and scheduling. Specifically, we may use your information for:
Internal record keeping, customer relationship management, and dispatch logs
Communicating with you regarding upcoming service appointments, scheduling confirmations, and technician arrival alerts
Providing updates, seasonal home maintenance reminders, newsletters, or relevant service offers
Improving our website, service delivery, and overall customer experience
Conducting internal analysis, quality control, and technician service reviews
Complying with local legal and regulatory service requirements
We may contact you by email, phone, text message (SMS), or other communication methods you have provided to coordinate your plumbing services.
Sharing of Information
We do not sell your personal information.
Mobile Information: No mobile numbers or text messaging consent details will be shared with third parties or affiliates for marketing or promotional purposes.
We may share your information with trusted third-party service providers who directly assist us in operating our business and dispatching technicians, such as:
CRM, automated booking, and communication platforms (including GoHighLevel)
Operational dispatch and scheduling software
Customer service support or professional answering services
All third parties are contractually required to keep your information secure and use it only for authorized business support purposes.
Data Security
We are committed to ensuring that your information is secure. We implement appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect online.
While we take rigorous and reasonable precautions, no method of transmission over the internet or mobile networks is 100% secure, and we cannot guarantee absolute security.
Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:
Analyze website traffic and scheduling form performance
Understand user behavior to make booking easier
Improve overall website functionality
You can choose to accept or decline cookies through your browser settings. Declining cookies may affect certain interactive features of the online booking process.
Third-Party Links
Our website may contain links to external websites (such as plumbing fixture brands or local utility providers). Once you leave our site, we are not responsible for the protection or privacy of any information you provide on those external sites. We encourage you to review their specific privacy policies.
Your Control Over Your Information
You may choose to restrict the collection or use of your personal information in the following ways:
By choosing not to fill out online service request or dispatch forms
By opting out of marketing or promotional communications at any time
If you have previously agreed to be contacted for automated appointment reminders or promotional text offers, you may request to opt out at any time by replying STOP to any text, or by contacting us at:
We will promptly update or remove your information from our active outreach systems upon request, subject to any necessary legal or service billing record retention obligations.
Access to Your Information
You may request details of the personal information we hold about you. If you believe any information we have on file for your property or account is incorrect or incomplete, please contact us and we will promptly make the necessary corrections.
Contact Us
If you have any questions about this Privacy Policy or how your home service data is handled, please contact us at:
Texas Cherry Plumbing